- Open Tasks and choose Add to waitlist.
- Enter the name and phone, the branch and what it is for. Tick Urgent to put them first.
- When any appointment in that branch is cancelled, the front desk gets an alert with who is waiting.
- The first waiting patient with an email also gets the free time and a booking link that opens on that day.
Nothing is held: whoever books first gets the time. Mark people Booked in Tasks when they take one, or offer the slot on WhatsApp with one tap.