1. Free trial
New clinics receive a 7-day free trial. No payment card is required to start the trial, and you will not be charged automatically when it ends. To keep using Enamela after the trial, choose and pay for a plan.
2. Billing cycles
Plans are billed either monthly or yearly, in advance, based on the option you choose at checkout. Your billing cycle renews automatically until you cancel.
3. Cancellation
- You can cancel your subscription at any time from your account's billing settings.
- Cancellation stops future renewals; it does not automatically refund the current billing period unless stated otherwise below.
- You keep access to your paid plan until the end of the billing period you already paid for.
4. Refunds
Because Enamela is a software subscription with a free trial period to evaluate the product before paying, payments for completed billing periods are generally non-refundable. We may make exceptions at our discretion, for example for a billing error, duplicate charge, or a technical issue with the service that we were unable to resolve within a reasonable time [confirm exact refund criteria with counsel and payment processors].
To request a refund, contact hello@enamela.app with your clinic name and the reason for the request. We aim to respond within a reasonable time [confirm response time].
5. Proration
If you upgrade your plan mid-cycle, the new plan's pricing applies, prorated for the remainder of the current billing period where our billing system supports it [confirm proration mechanics per plan]. If you downgrade, the new plan applies from your next renewal date; we do not refund the difference for the current period.
6. Yearly plan cancellation
Cancelling a yearly plan stops the next year's renewal. Refunds for the unused portion of a yearly plan already paid for are handled case by case as described in Section 4 [confirm yearly-specific refund terms].
7. Chargebacks
Please contact us before filing a chargeback with your bank or card provider, so we can try to resolve the issue directly. Repeated unwarranted chargebacks may result in suspension of your account.
8. Contact
Billing and refund questions can be sent to hello@enamela.app.